How do I correct the guest name, phone, e-mail or address on a booking?
Short answer
Open the folio, click Guest details in the section Guest, change the details and Save the folio. Quick edit: Search Reservation row menu > Edit Guest Details.
Steps
- Open the folio (or use the row menu Edit Guest Details in Search Reservation, the Register or the Calendar).
- In the section Guest click Guest details (dialog Guest Detail, with the parts Guest and Documents).
- Personal Details: click Full Name to edit Title, First, Middle, Last, Suffix, nationality, birth date.
- Contact Details: type phone numbers and e-mails per type.
- Address Details: address, city, state, zip, country.
- Close the pop-up and click Save in the folio header.
Check the result
The new name shows in the folio header and in lists. Existing printouts are not changed; reprint them.
Common problems
- Below fields are mandatory fields. The listed items are required by Guest Mandatory Data.
- Invalid E-Mail ID.
- Minimum Rental Age must be more than N years. Birth date is too recent.
- Duplicate guest profiles: merge guests.
- Messages: Reservation messages (files 07a-07k).