How do I block a room for maintenance, or mark a guest as DNR?
Short answer
Room blocks are in Housekeeping > Room Maintenance (button Add Block Room). DNR (Do Not Rent) is a guest flag set in Guest Search or on the folio with the DNR strip button.
Steps
Block a room
- Open Housekeeping > Room Maintenance and click Add Block Room.
- Choose Building, Floor, Room Type, From Date, To Date and click Find.
- Under Tick the rooms to block tick the rooms, then in Block dates and reason type the Remark and click Save. The rooms show as V/Maint. (The dialog is built in three numbered parts: Find the rooms, Tick the rooms to block, Block dates and reason.) Quick way: open the room menu (right-click or long-press) of a vacant room in the Calendar or Register > V/Maintenance. Unblock: in Room Maintenance click the Edit / UnBlock icon of the block, then UnBlock (the room is back on sale at once; Save there only changes the remark). Or use the room menu in the Calendar or Register > Remove V/Maintenance.
Mark a guest DNR
- Create the reasons once in Property Setup > CRM & Guests > DNR Reason (New DNR).
- Open Guests > Guest Search, find the guest, use DNR on the row, tick reasons and click Save; or on a folio use Do not rent in the list on the left.
Check the result
Blocked rooms leave availability for the dates. A DNR guest is flagged on every new booking (status 2 blocks it, status 1 asks Do you want to continue with this guest.).
Common problems
- Please enter block remark. Remark is required.
- Invalid block dates selected. Dates must lie inside the searched range.
- Room Maintenance menu missing: add the Access to Block Room privilege.
- Group-wide blocks of inventory are different: group block.
- Messages: Housekeeping messages.