FAQ
Reception: frequently asked questions
6 answers from the SunPMS manual.
How do I bring back a cancelled booking?
Click the Cancelled chip, use the row menu > Active Reservation.
Read more: Search Reservation
Search by phone?
Use Deep Guest Search.
Read more: Search Reservation
Can I find a guest by passport number?
Yes, open More filters > ID document and set Doc. Type and Doc. #.
Read more: Deep Guest Search
Nothing found though the guest exists.
Click Clear all; leftover filters (dates, ticked boxes) narrow the search. The stay-dates box is ticked with today's date by default.
Read more: Deep Guest Search
Counts do not change during the day.
The data loads once per visit and refreshes after Night Audit; reopen the list to reload.
Read more: Guest Account Ledger lists
Is there one screen with all five lists?
The tab strip on each list switches between them; see also the Guest Ledger view.
Read more: Guest Account Ledger lists
See SunPMS with your own hotel in mind
Request a walkthrough and we will show the screens your team will use every day.