FAQ
Guests: frequently asked questions
12 answers from the SunPMS manual.
Does the search include reservation guests?
Switch on Include Reservation and click Search.
Read more: Guest Search (Guest Database)
I cannot type the guest's address on a new found item.
The claimant fields open only when you edit the item; add the details when the guest claims it.
Read more: Lost & Found
How do I list only items still waiting for an owner?
Tick Show only unclaimed items.
Read more: Lost & Found
What is "Date Entry"?
The date the record was created.
Read more: Lost & Found
Does the guest get an e-mail?
No, the screen only records and prints.
Read more: Lost & Found
I added a contact and it is not in the list.
Click Find to refresh, and check the Contact Category filter is --ALL--.
Read more: Contact Database
Can I turn a contact into a guest?
No. Create the guest on a folio or import it (Import Guest).
Read more: Contact Database
Can I import contacts from Excel?
The import screen loads guests, not contacts.
Read more: Contact Database
The Import button is grey.
No valid file is chosen, or the last import already succeeded. Choose the file again.
Read more: Import Guest
Can I import contacts or companies?
No, only guests.
Read more: Import Guest
My dates look wrong in the preview.
Format the Birth Date column as a date in Excel, not as text.
Read more: Import Guest
Is there a size limit?
The screen shows no limit, but split very large files (several thousand rows) into parts.
Read more: Import Guest
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