How do I undo a check-in done by mistake?
Short answer
Open the folio on the same day and click More > Undo, choose the room status to return to, type the Undo Reason and confirm.
Steps
- Open the in-house folio. Undo (under More in the header) shows for a same-day check-in (privilege Undo room).
- Click More > Undo. The window Undo Room opens.
- Choose the status the room returns to: V/Ready, V/Dirty or V/Clean.
- Type the Undo Reason (required).
- Confirm.
Check the result
Undo operation successfully done. The folio goes back to a reservation and the room is released.
Common problems
- Reason: Room is not available. / Multiple room selection exist. / Sales & Channel invoice created. / Payment transfer entry exist. / Credit card payment exist. Undo is refused in these cases; fix the cause or use Change Room instead (change room).
- Please provide Undo reason.
- Back date... audited reports. Cannot undo after the day was audited.
- Checked-out folio by mistake: undo transaction is for test/duplicate folios only.
- Messages: Reservation messages (files 07a-07k).