How do I take a security deposit and refund or use it at check-out?
Short answer
Turn on Deposit in Feature Setting, then on an in-house folio choose a Deposit Type when you add the payment. At check-out use Refund or Post Charge & Refund.
Steps
Take the deposit
- Make sure Deposit is ticked in Feature Setting and the deposit types exist under Property Setup > Financial Settings > Deposit Setup (Other Deposit and Rental Deposit exist by default).
- Open the checked-in folio and go to the section Take payment.
- Choose the payment Type, set Deposit Type, type the Amount, click Add Payment, then Save.
Return or use it at check-out 4. Click Check Out. If Allow check-out with deposit is off, the Deposit list opens. 5. Click Refund (Refund Deposit: Refund Amount, Post Payment Amount) to give money back, or Post Charge & Refund (Post Charge Deposit: Post Charge Amount) to keep part as a charge such as damage.
Check the result
The deposit shows in the Deposit line of Charges & balance; after the refund the balance is zero and check-out completes.
Common problems
- Deposit payment not allowed in reservation. Deposits only on checked-in folios.
- You can not post this deposit to charge. Reason: There is no other charge assosiated with selected deposit. Link a charge to the deposit type.
- Refund amount cannot be greater than Deposit amount.
- A rental deposit cannot be post-charged.
- Messages: Reservation messages (files 07a-07k).