How do I shorten a stay (reduce nights)?
Short answer
Reduce Days or set an earlier Check-Out Date & Time and Save. You need the privilege Ability to reduce stay days. If the guest leaves today, simply check out.
Steps
- Open the folio (reservation or in-house).
- Lower Days or choose an earlier Check-Out Date & Time. Check-out cannot be earlier than check-in.
- Review Total rent, charges and Balance due in Charges & balance.
- Click Save in the folio header.
Check the result
Information saved. The removed nights disappear from the rent and the room is released for sale on those dates.
Common problems
- Sorry, you do not have permission for reducing stay days Ask an administrator to add the privilege to your role (privileges).
- The night count must match the rate plan minimum shown in Rate Type (n).
- Back date transaction not allow to perform. It will changed audited reports. Audited nights cannot be changed.
- Messages: Reservation messages (files 07a-07k).