How do I release a card authorization (hold) after check-out?

Updated 2026-10-25

Short answer

Open Billing > Credit Card Release Authorization, click Find, tick the rows and click Release.

Steps

1. Open Billing > Credit Card Release Authorization.
2. Set CheckOut Date if needed. Tick Display All Transactions for holds older than 90 days.
3. Click Find.
4. Tick the folios (clicking a row selects it alone).
5. Click Release.

To turn a hold into a charge instead, use Auth to Sale on the payment row in the folio (payment row actions).

Check the result

Process completed successfully. The row disappears; on the folio the authorization shows as deleted. Failed rows stay in the list; retry.

Common problems

• Check-out blocked by Reason: Authorized payment exist. Release or convert the hold first (open guest folio) or allow it in Rental Setting.
• Please select atleast one or more Guest(s) to make payment.
• Night audit does this automatically when Auto release checked-out guest authorized amount is on.
• Messages: Billing messages.

Detailed pages

Release authorization, Credit card authorization.