How do I make a new reservation (booking)?
Short answer
Click New Folio, set a future Check-In Date, pick the room type (and room), fill the guest, choose Confirmed or Unconfirmed and click Reservation.
Steps
- Click New Folio.
- In the section Stay & rate set Check-In Date & Time and Days (or Check-Out Date & Time).
- Click the room line (Choose room) and choose a room type in the room picker. A room is optional only if Reservation W/O Room is on in Feature Setting.
- In the section Guest enter the guest name; Guest details opens the full contact form.
- Choose Rate Type; check the Room rent (Charges & balance panel) and the guest counters.
- In the section Status & options choose Confirmed or Unconfirmed. In Stay & rate pick Sales & Channel Category if the booking comes from an agent or company.
- Take an advance if needed (advance payment).
- Click Reservation in the folio header.
Check the result
A dialog shows Reservation #: n. The status chip in the header reads Reserved. Printing or e-mailing the confirmation can be automatic (Folio Setting) or from the Print Folio / Email Folio icons in the header (e-mail).
Common problems
- Availability Fail. / It's Overbooking. No room of that type for those dates; change dates or type.
- You cannot perform this operation. Reason: Booking Control Rule [name] is set for date A stop sell or restriction blocks it (restrictions).
- Please select a Room. Reservation without room is off.
- Messages: Reservation messages (files 07a-07k).