How do I start a chat with a colleague?

Updated 2026-10-25

Short answer

Click the chat button in the top bar, click + (New chat), search the name, click the person, type and press Enter.

Steps

1. Click the chat button next to the bell in the top bar. The chat window opens.
2. Click + (New chat). The tab Direct is selected.
3. Type part of the name in Search people and click the person.
4. Type your message in Write a message and press Enter (or click the send button).

Check the result

The conversation shows your message with one tick. The colleague gets a pop-up and a red number on their chat button. Two ticks mean delivered; light-blue ticks mean read.

Common problems

• There is no chat button. The property needs the licence Team Chat and your role the privilege Access to Communication (chat); see Chat problems.
• Nobody found. The person is inactive or has no chat privilege.
• You are sending too fast. Wait a few seconds.