How do I retry a chat message that was not delivered to another app?
On this page
Short answer
Click Retry next to the red warning under your message. An administrator can use Retry all in Linked apps > Delivery queue.
Steps
- Point at the red warning to read the reason (Not delivered to
). - Fix the cause if you can: link, licence or switch of the other app (see Chat problems).
- Click Retry under the message.
- As an administrator: chat button > link icon > Delivery queue > Retry on a row or Retry all; Discard removes a message that can never be delivered.
Check the result
The warning changes to the clock and then to the tick. Queued again. confirms the retry. Counters on the Linked apps screen go back to zero.
Common problems
- A clock is normal while the other app is down: it is retried automatically for 24 hours.
- Gave up means 24 hours passed; use Retry all after the other app is back.
- A retry never sends the message twice.