How do I record a lost or found item?
Short answer
Open Lost & Found, pick the tab Lost Item or Found Item, click Add, enter the Item Name and details, and click Save & Close.
Steps
- Open Lost & Found at the address
#/lost-and-found(type it in the browser address bar; the side menu does not list this screen in this version). - Choose the tab: Lost Item (a guest reports it) or Found Item (staff found it).
- Click Add.
- Enter Item Name, Color, where lost / found, Item Value, and Building, Floor, Room.
- Lost item: the guest's Name, Address, Phone. Found item: Current Location (where it is kept) and Who Found.
- Click Save & Close.
- When returned or thrown away, open the row and set Return Date or Discard Date, then Save.
Check the result
Lost data saved or Found data saved and the row is in the grid. Tick Show only unclaimed items and click Print for a list.
Common problems
- Please enter item name. / Please enter name. / Please enter current location. Fill the required field.
- Cannot find an older item: widen Lost In Last Days! / Found In Last Days!.
- Messages: Guest messages.