Landing page shows no properties, or loads slowly
Symptom. After sign in, the SunAuthWeb landing page (Properties section) is empty for several seconds, or you think the group has no properties.
What you should see.
- While the list loads, the Properties section shows "Loading your properties..." with placeholder cards. The list is never left blank while the request is running.
- If the request fails (network, SunAuth or the PMS service is down), a red message appears with a Retry button. Click Retry to ask for the token and the list again.
- If the group really has no property, the message "No properties found for this group." appears with a Reload button. Then check that your user is mapped to a property of this group (Settings, Users) or create a property.
Speed. The PMS property list used to take 14 to 16 seconds for a group of 11 properties (two questions per property for privileges and reports, seven per property to decide whether the property is "configured"). The list now needs three parallel database queries in total, so it opens in about 1 to 2 seconds (first call after the service starts, or after the database connections went idle, can take up to 4 seconds). SunPOS, SunHardware and SunParking property lists take about half a second to one second.
If it is still slow or empty.
- A property card that is greyed is "not configured" (no building, floor, room type, room, rate type or tax yet): open it and finish Property Setup.
- If Retry keeps failing, note the Error ID in the message and send it to support.
Other reasons the landing looks different.
- A user who is not the group owner and has access to exactly one app, one group and one property never sees the landing page: "Opening your property..." shows and the property opens by itself.
- Only the group owner sees apps marked Not subscribed, the Not subscribed yet block and the Add property card. A staff user sees just the apps and groups he is mapped to; if nothing is mapped the page says No Property Access.
Messages you may see
| Message | Why | What to do |
|---|---|---|
| Loading your properties... | The list is still loading | Wait for it to finish |
| No properties found for this group. | The group has no property or your user is not mapped to one | Click Reload; check Settings, Users, or create a property |
| Red error message with Retry | Network, SunAuth or PMS service problem | Click Retry; if it keeps failing send the Error ID to support |
Tips and FAQ
- Q: A property card is grey. A: It is not configured yet (no building, floor, room type, room, rate type or tax); open it and finish Property Setup.
- Q: How long should the list take? A: About 1 to 2 seconds for PMS; up to 4 seconds on the first call after the service starts.