What is SunTatva
SunTatva is a hospitality software platform for hotels, restaurants, bars and car parks. You sign in once and can open several apps that share your account, your hotel group and your licences. SunPMS, the hotel Property Management System, is the app this manual covers in depth. The other apps are described here so you know how they connect to it.
The apps at a glance
| App | What it is | Who uses it |
|---|---|---|
| SunAuth (the portal, "landing page") | Sign up, log in, create groups and properties, request licences, open an app. | Everyone, at the start of each session. |
| SunPMS | The hotel PMS: reservations, check-in and check-out, folios and billing, housekeeping, rates and availability, night audit, reports, OTA / channel manager sync. | Owners, managers, front desk, housekeeping, accounts. |
| SunPOS | Point of sale for restaurants and bars: tables, orders, kitchen display (KOT), billing, shifts, stock, purchasing. | Restaurant and bar staff. |
| SunHardware | ID scan and signature capture on paired phones and tablets (a mobile app plus a web console). | Front desk, via a paired device. |
| SunParking | Parking and valet: slots, size-based charging, reservations, passes, services such as vanity van bays, and a guest ticket page. | Parking and valet staff. |
| SunAdmin | Super-admin console for SunTatva staff: tenants, licences, support desk. | SunTatva staff only, not hotels. |
| SunPG | Payment gateway and card-token vault used by SunPMS and SunPOS for card payments. | Works in the background. |
| Guest portal | Public web pages for guests: online check-in, in-stay requests, room service and chat with the front desk. It runs inside the SunPMS site. | Guests (no login), with a link or code from the hotel. |
| Support system | The Support button in the SunPMS status bar (bottom right): assistant, tickets, chat and calls with SunTatva support. | All SunPMS users. |
How they connect
- One sign-in for everything. You log in at the SunAuth portal. When you click a property card, the portal hands your session to the app in the browser (a short-lived cookie that lasts about one minute), so you do not log in again. See Opening a property in SunPMS.
- Group and property. Your account belongs to a group (the business, for example "Sunrise Hotels"). A group has one or more properties (individual hotels or restaurants). Each app keeps its own data per group.
- POS to PMS room charges. A restaurant in SunPOS can be linked to a hotel in SunPMS. When a guest chooses to "charge to room", SunPOS finds the in-house guest in SunPMS and posts the amount to the guest's folio. Re-posting or refunding a bill updates the same folio entry, so it is never duplicated. This needs the SunPMS integration licence on the restaurant.
- Hardware integration. In SunPMS you can enable SunHardware (Property Setup > Hardware Setting). Check-in then offers Scan ID and Sign on tablet, using a paired device. This needs the hardware integration licence.
- Parking integration. SunPMS (Property Setup > Parking Setting, and the Parking remark on check-in) and SunPOS (Settings > Parking, and the billing screen) can talk to SunParking so parking can be charged to a room or a bill. This needs the parking integration licence.
- Payment gateway. Card payments and card-on-file tokens go through SunPG, so the hotel does not store card numbers.
- Channels. SunPMS can sync rates, availability and reservations with online travel agencies (OTAs), a central reservation system (CRS) or a channel manager. See chapters 14 and 16.
- Licences. Each property has licences (plan, features, add-ons) kept centrally. SunPMS and SunPOS hide or block what is not licensed. See Roles and access.
Which app do I open?
- Running the hotel front desk, billing or housekeeping: SunPMS.
- Taking restaurant or bar orders: SunPOS.
- Registering a new hotel, adding a property, buying a licence, resetting a password: the SunAuth portal.
- Something is wrong in the app: use Support in the SunPMS status bar at the bottom.
Tips and FAQ
- Q: Do I need separate accounts for SunPMS and SunPOS? A: No. One SunAuth account opens every app, and the SunAuth portal is the only sign-in page (no app has its own; SunPOS staff also sign in there, their PIN only approves discounts and voids). Each app has its own users and roles inside, but the owner who signed up is automatically the administrator of every property in the group.
- Q: Is a restaurant an "outlet"? A: No. In SunTatva a restaurant is a property of the SunPOS app, in the same way a hotel is a property of SunPMS.
- Q: Where is my data stored? A: Each group has its own separate database per app, so one group can never see another group's data. See How SunTatva is built.