FAQ
System overview: frequently asked questions
15 answers from the SunPMS manual.
Do I need separate accounts for SunPMS and SunPOS?
No. One SunAuth account opens every app, and the SunAuth portal is the only sign-in page (no app has its own; SunPOS staff also sign in there, their PIN only approves discounts and voids). Each app has its own users and roles inside, but the owner who signed up is automatically the administrator of every property in the group.
Read more: What is SunTatva
Is a restaurant an "outlet"?
No. In SunTatva a restaurant is a property of the SunPOS app, in the same way a hotel is a property of SunPMS.
Read more: What is SunTatva
Where is my data stored?
Each group has its own separate database per app, so one group can never see another group's data. See How SunTatva is built.
Read more: What is SunTatva
Why do I log in at one address and work at another?
The portal (SunAuth) checks who you are and hands you over to SunPMS with a short-lived pass; SunPMS then uses its own address.
Read more: How SunTatva is built (architecture)
Where is my hotel's data kept?
Each group has its own database; nothing is shared between groups.
Read more: How SunTatva is built (architecture)
Why was I signed out after an update?
SunPMS signs everyone out when its version changes (Log out).
Read more: How SunTatva is built (architecture)
Why does the PMS date differ from today's date?
The night audit has not been run yet. The PMS date moves forward only when you run it.
Read more: Key concepts and glossary
Can I change the timezone later?
No. It is fixed when the property is created. Create a new property if it was wrong and no data was entered.
Read more: Key concepts and glossary
What is the difference between the owner and an administrator?
The owner is the SunAuth account that created the group; only the owner can create properties, accept the terms and buy licences. An administrator is a PMS role inside one property.
Read more: Key concepts and glossary
A menu item is missing for a colleague.
Check three things in order: their role privilege, the property licence, and whether the setting for that feature is on in Settings.
Read more: Roles and access
Who can buy licences?
Only the owner. Others see "Only the property owner can buy licences."
Read more: Roles and access
Can a desk user create a new property?
No. Only the owner sees the group menu with Create New Property.
Read more: Roles and access
Can I skip a phase?
Phases 2 and 3 are mandatory before any reservation. Phases 4 to 6 can be refined later, but taxes and rate types should be right before the first real booking.
Read more: New hotel go-live checklist
I made a mistake in the timezone.
It cannot be changed. If no real data has been entered, create a new property with the right timezone and stop using the wrong one.
Read more: New hotel go-live checklist
Where do I get help during setup?
Click Support in the SunPMS status bar. See Support widget.
Read more: New hotel go-live checklist
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