How do I give a role the chat rights (or take them away)?

Updated 2026-10-25

Short answer

In Assign Transaction Privileges click the role, search Communication, tick Access to Communication (chat) (and the others if needed), Save, and ask the users to sign in again.

Steps

1. Open Property Setup > User & Access > Assign Transaction Privileges.
2. Click the Role Name.
3. In Search privileges... type Communication or Cross-app.
4. Tick Access to Communication (chat); add Manage Communication Channels, Cross-app Chat or Communication Administration only for people who need them.
5. Click Save. The users sign out and in.

Check the result

Role updated Successfully. Users with the privilege see the chat button; without it only the bell remains.

Common problems

• The property also needs the licence Team Chat and the switch Chat is on for this property.
• Owners always have all four privileges.