Messages - Settings
Every message in this area, with the exact text, the screen, the condition that triggers it and what to do. Text in angle brackets such as <room no> is filled in by the program. Search this page for a few words of the message you see.
Messages on screen
| Message (exact text) | Screen | When it appears | What to do |
|---|---|---|---|
| (text returned by the server) | CRS Tax Exempt - #/setup/crs-tax-exempt | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Are you sure want to delete this Tax Exempt? |
CRS Tax Exempt - #/setup/crs-tax-exempt | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
CRS Tax Exempt added successfully. |
CRS Tax Exempt - #/setup/crs-tax-exempt | Confirmation shown after the action completed. | Nothing to do. |
CRS Tax Exempt deleted successfully. |
CRS Tax Exempt - #/setup/crs-tax-exempt | Confirmation shown after the action completed. | Nothing to do. |
CRS Tax Exempt updated successfully. |
CRS Tax Exempt - #/setup/crs-tax-exempt | Confirmation shown after the action completed. | Nothing to do. |
Please enter Market Source. |
CRS Tax Exempt - #/setup/crs-tax-exempt | A required value is empty or invalid when you click the action button. | Type the market source in the Market Source field and Save. |
| (text returned by the server) | Device Configuration - #/setup/devices | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Are you sure want to delete this Payment Gateway? |
Device Configuration - #/setup/devices | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Device Configuration successfully done |
Device Configuration - #/setup/devices | Confirmation shown after the action completed. | Nothing to do. |
Payment Gateway already exists. |
Device Configuration - #/setup/devices | The value you entered clashes with an existing record. | | SlimCDTSettings.SLIMCDT_dLLclass.toString != "") AND paymentTermina...` |
Please enter Device ID. |
Device Configuration - #/setup/devices | A required value is empty or invalid when you click the action button. | Type the device id in the Device ID field and Save. |
Please enter Device Name. |
Device Configuration - #/setup/devices | A required value is empty or invalid when you click the action button. | Type the device name in the Device Name field and Save. |
Please enter Serial Number. |
Device Configuration - #/setup/devices | A required value is empty or invalid when you click the action button. | Type the serial number in the Serial Number field and Save. |
Please enter Terminal Name. |
Payment Gateway Integration - #/setup/payment-gateway | A required value is empty or invalid when you click the action button. | Type the terminal name in the Terminal Name field and Save. |
Please select Device. |
Device Configuration - #/setup/devices | A required selection has not been made when you click the action button. | Select the device and Save. |
Please select Manufacturer. |
Device Configuration - #/setup/devices | A required selection has not been made when you click the action button. | Select the manufacturer and Save. |
Please select Payment Gateway. |
Device Configuration - #/setup/devices | A required selection has not been made when you click the action button. | Select the payment gateway and Save. |
<drive name> connected successfully. |
Document Storage - #/setup/document-storage | Confirmation shown after the action completed. | Nothing to do. |
| (text returned by the server) | Document Storage - #/setup/document-storage | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Could not connect <drive name>. Please try again. |
Document Storage - #/setup/document-storage | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Document storage settings saved. |
Document Storage - #/setup/document-storage | Confirmation shown after the action completed. | Nothing to do. |
Please enter your password. |
Document Storage - #/setup/document-storage | OK was clicked in Confirm with Your Password with an empty field. | Type your own sign-in password. |
You do not have the privilege to change this setting (Access To Configure Property). |
Document Storage - #/setup/document-storage | The signed-in user does not have the privilege Access To Configure Property (and is not a SunAdmin session). | Ask an administrator to grant the privilege in Roles and Privileges. |
Your password could not be checked. Please try again. |
Document Storage - #/setup/document-storage | The sign-in service could not be reached or did not return the user. | Try again in a moment. |
Incorrect password. |
Document Storage - #/setup/document-storage | The password typed in Confirm with Your Password is not the signed-in user's password. It is checked with SunAuth verify-own-password, so it does not count as a failed sign-in and cannot lock the user. | Type your own password again. |
Too many wrong passwords. Try again in N minute(s). |
Document Storage - #/setup/document-storage | 5 wrong passwords within 15 minutes in Confirm with Your Password (or another password confirmation). The confirmation pauses for the minutes shown; signing in is not affected. A correct password resets the count. | Wait the minutes shown, then type your own password. |
Your account is locked. Please contact your administrator. |
Document Storage - #/setup/document-storage | The signed-in user is locked (by wrong sign-ins or by an administrator), so the password cannot be confirmed. | Ask the administrator to unlock the user. |
FAS Settings Updated. |
FAS Settings - #/setup/fas | Confirmation shown after the action completed. | Nothing to do. |
Please enter required Details. |
FAS Settings - #/setup/fas | A required value is empty or invalid when you click the action button. | | settingsData.m3_client_secret_key == "" || settingsD...` |
Something went wrong. |
FAS Settings - #/setup/fas | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
| (text returned by the server) | Guest Data Mandatory - #/setup/guest-required-fields | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Guest data Mandatory updated successfully. |
Guest Data Mandatory - #/setup/guest-required-fields | Confirmation shown after the action completed. | Nothing to do. |
| (text returned by the server) | Guest Portal Setting - #/setup/guest-portal | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Saved |
Guest Portal Setting - #/setup/guest-portal | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
| (text returned by the server) | Hardware Setting - #/setup/hardware | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Saved |
Hardware Setting - #/setup/hardware | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
| (text returned by the server) | Parking Setting - #/setup/parking | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Saved |
Parking Setting - #/setup/parking | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
| (text returned by the server) | Payment Gateway Integration - #/setup/payment-gateway | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Are you sure want to delete this Payment Gateway? |
Payment Gateway Integration - #/setup/payment-gateway | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Device Configuration successfully done |
Payment Gateway Integration - #/setup/payment-gateway | Confirmation shown after the action completed. | Nothing to do. |
Device Deleted successfully |
Payment Gateway Integration - #/setup/payment-gateway | Confirmation shown after the action completed. | Nothing to do. |
Payment Gateway already exists. |
Payment Gateway Integration - #/setup/payment-gateway | The value you entered clashes with an existing record. | | SlimCDTSettings.SLIMCDT_dLLclass.toString != '') AND paymentTermin...` |
Please enter Device ID. |
Payment Gateway Integration - #/setup/payment-gateway | A required value is empty or invalid when you click the action button. | Type the device id in the Device ID field and Save. |
Please enter Serial Number. |
Payment Gateway Integration - #/setup/payment-gateway | A required value is empty or invalid when you click the action button. | Type the serial number in the Serial Number field and Save. |
Please enter Terminal Name. |
Payment Gateway Integration - #/setup/payment-gateway | A required value is empty or invalid when you click the action button. | Type the terminal name in the Terminal Name field and Save. |
Please select Device. |
Payment Gateway Integration - #/setup/payment-gateway | A required selection has not been made when you click the action button. | Select the device and Save. |
Please select Manufacturer. |
Payment Gateway Integration - #/setup/payment-gateway | A required selection has not been made when you click the action button. | Select the manufacturer and Save. |
Please select Payment Gateway. |
Payment Gateway Integration - #/setup/payment-gateway | A required selection has not been made when you click the action button. | Select the payment gateway and Save. |
| (text returned by the server) | Register Settings - #/setup/register-columns | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Register Setting order updated successfully. |
Register Settings - #/setup/register-columns | Confirmation shown after the action completed. | Nothing to do. |
Register Setting updated successfully. |
Register Settings - #/setup/register-columns | Confirmation shown after the action completed. | Nothing to do. |
| (text returned by the server) | Property Setup settings screens | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Credential posted successfully. |
Property Setup settings screens | Confirmation shown after the action completed. | Nothing to do. |
Email send successfully. |
Property Setup settings screens | Confirmation shown after the action completed. | Nothing to do. |
Please enter your password. |
Property Setup settings screens | OK was clicked in Confirm with Your Password with an empty field. | Type your own sign-in password. |
You do not have the privilege to change this setting (Access To Configure Property). |
Property Setup settings screens | The signed-in user does not have the privilege Access To Configure Property (and is not a SunAdmin session). | Ask an administrator to grant the privilege in Roles and Privileges. |
Your password could not be checked. Please try again. |
Property Setup settings screens | The sign-in service could not be reached or did not return the user. | Try again in a moment. |
Incorrect password. |
Property Setup settings screens | The password typed in Confirm with Your Password is not the signed-in user's password. It is checked with SunAuth verify-own-password, so it does not count as a failed sign-in and cannot lock the user. | Type your own password again. |
Too many wrong passwords. Try again in N minute(s). |
Property Setup settings screens | 5 wrong passwords within 15 minutes in Confirm with Your Password (or another password confirmation). The confirmation pauses for the minutes shown; signing in is not affected. A correct password resets the count. | Wait the minutes shown, then type your own password. |
Your account is locked. Please contact your administrator. |
Property Setup settings screens | The signed-in user is locked (by wrong sign-ins or by an administrator), so the password cannot be confirmed. | Ask the administrator to unlock the user. |
Please enter Email Recipient |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | Type the email recipient in the Email Recipient field and Save. |
Please enter Shift4 Auth Token |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | | Shift4Settings.SHIFT4_AUTH_TOKEN == ""` |
Please enter Shift4 Client GUID |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | | Shift4Settings.SHIFT4_CLIENT_GUID == ""` |
Please enter Shift4 Service URL |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | | Shift4Settings.SHIFT4_SERVICE_URL == ""` |
Please enter SlimCDT VPN Password |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | | SlimCDTSettings.SLIMCDT_vpn_password.trim.toString == ""` |
Please enter SlimCDT VPN Username |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | | SlimCDTSettings.SLIMCDT_vpn_username.trim.toString == ""` |
Please enter State Label. |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | Type the state label in the State Label field and Save. |
Please enter valid email for email cc. |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | Type a valid email for email cc in the email for email cc field and Save. |
Please enter valid email for email recipient. |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | Type a valid email for email recipient in the email for email recipient field and Save. |
Please enter valid email for email reply to. |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | Type a valid email for email reply to in the email for email reply to field and Save. |
Please enter valid email for reservation cancellation letter. |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | Type a valid email for reservation cancellation letter in the email for reservation cancellation letter field and Save. |
Please enter Zip Label. |
Property Setup settings screens | A required value is empty or invalid when you click the action button. | Type the zip label in the Zip Label field and Save. |
Please Set ClientID |
Property Setup settings screens | A validation or business rule failed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Setting updated successfully. |
Property Setup settings screens | Confirmation shown after the action completed. | Nothing to do. |
Shift4 Access Token Generated. |
Property Setup settings screens | Confirmation shown after the action completed. | Nothing to do. |
Slim VPM Client Token Generated. |
Property Setup settings screens | Confirmation shown after the action completed. | Nothing to do. |
| (text returned by the server) | Web Hook - #/setup/webhooks | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Are you sure want to delete this WebHook? |
Web Hook - #/setup/webhooks | A Yes/No confirmation box before the action runs. | Click Yes to continue or No to cancel; nothing changes until you confirm. |
Inventory New day value should be between 1 and 365 |
Web Hook - #/setup/webhooks | A validation or business rule failed. | | noOfDaysInventorySync < 1)` |
Please enter Endpoint. |
Web Hook - #/setup/webhooks | A required value is empty or invalid when you click the action button. | | endpoint == null` |
Please enter WebHook Name. |
Web Hook - #/setup/webhooks | A required value is empty or invalid when you click the action button. | | webHookName == null` |
Please select Method. |
Web Hook - #/setup/webhooks | A required selection has not been made when you click the action button. | Select the method and Save. |
Rate New day value should be between 1 and 365 |
Web Hook - #/setup/webhooks | A validation or business rule failed. | | noOfDaysRateSync < 1)` |
Webhook added successfully. |
Web Hook - #/setup/webhooks | Confirmation shown after the action completed. | Nothing to do. |
Webhook deleted successfully. |
Web Hook - #/setup/webhooks | Confirmation shown after the action completed. | Nothing to do. |
Webhook updated successfully. |
Web Hook - #/setup/webhooks | Confirmation shown after the action completed. | Nothing to do. |
| (text returned by the server) | WhatsApp Setting - #/setup/whatsapp | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
| (text returned by the server) | WhatsApp Setting - #/setup/whatsapp | The server rejected or failed the request and returned its own text, which is shown as-is. The wording depends on the server rule that failed. | Read the text shown; it names the rule that failed. Find the same text in the Server-side messages table of this or another module file. If it is unclear, note the screen, time and text and contact support. |
Saved |
WhatsApp Setting - #/setup/whatsapp | Confirmation shown after the action completed. | Correct the field or situation described in the message and repeat the action. If it still appears, contact support with the screen and exact text. |
Server-side messages
These are produced by the SunPMS server (or its database) and appear on whatever screen made the request.
| Message (exact text) | Screen | When it appears | What to do |
|---|---|---|---|
ClientID not found in pms. |
Server: WebHookService / IsWebhookActive; Server: WebHookService / RegisterProperty; Server: WebHookService / UpdateRate and 1 more | The server refused the request and sent this text back to the screen. Condition: groupProperty.PropertyID == null || groupProperty.PropertyID == 0 |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
ClientID not provided. |
Server: WebHookService / IsWebhookActive; Server: WebHookService / RegisterProperty; Server: WebHookService / UpdateRate and 1 more | The server refused the request and sent this text back to the screen. Condition: groupProperty == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Error while update room rate<ex> |
Server: SettingsService / UpdateInclusiveRate | The server refused the request and sent this text back to the screen. Condition: for (int i = 0; i < roomTypeIDList.Count; i++) AND TaxRate.Count != 0 AND catch (Exception ex) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
file not found. |
Server: WebHookService / GetWebHookAppId | The server refused the request and sent this text back to the screen. Condition: !File.Exists(filePath) |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Invalid ClientID provided. |
Server: WebHookService / IsWebhookActive; Server: WebHookService / RegisterProperty; Server: WebHookService / UpdateRate and 1 more | The server refused the request and sent this text back to the screen. Condition: authresp == null || !authresp.Status || authresp.Data == null |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid Rate Type |
Server: WebHookService / UpdateRate | The server refused the request and sent this text back to the screen. Condition: for (int i = 0; i < rates.Count; i++) AND !string.IsNullOrEmpty(rates[i].RateTypeCode) AND lstRateTypeShortCode.Count > 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Invalid Room Type |
Server: WebHookService / UpdateRate | The server refused the request and sent this text back to the screen. Condition: for (int i = 0; i < rates.Count; i++) AND !string.IsNullOrEmpty(rates[i].RoomTypeCode) AND lstRoomTypeShortCode.Count > 0 |
Correct the data named in the message and retry; if the cause is unclear contact support. |
No record found. |
Server: ListViewSettingsService / GetListViewSettingsData; Server: SettingsService / GetSettingsDetails; Server: SettingsService / GetPaymentGatewayDetails and 4 more | The server refused the request and sent this text back to the screen. Condition: data == null || data.Count <= 0 |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Payment gateway setting not found |
Server: SettingsService / ValidatePGSettings | The server refused the request and sent this text back to the screen. Condition: !serviceResponse.Status |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Payment gateway url is missing |
Server: SettingsService / ValidatePGSettings | The server refused the request and sent this text back to the screen. Condition: string.IsNullOrEmpty(pgBaseURL) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Procedure failed. |
Server: ListViewSettingsRepository / ListViewSettingsUpdate; Server: ListViewSettingsRepository / ListViewSettingsOrderUpdate; Server: SettingsRepository / UpdateSettings and 1 more | The database call returned a failure code; the real cause is in the server exception log. Condition: status == -1 |
Try again. If it repeats, give support the screen, time and what you were saving; they can read the exception log. |
Property not found |
Server: SettingsService / UpdateSettings | The server refused the request and sent this text back to the screen. Condition: settingPGData.IsChangePGData AND serviceResponse.Data == null |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Property region not found |
Server: SettingsService / UpdateSettings; Server: SettingsService / getAccessToken; Server: SettingsService / postToGDS | The server refused the request and sent this text back to the screen. Condition: settingPGData.IsChangePGData AND property != null && string.IsNullOrEmpty(property.PropertyRegion) |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Record Already Exist. |
Server: WebHookService / ValidateAddUpdateWebHook | The server refused the request and sent this text back to the screen. Condition: (_webHook.CheckWebHookIsExist(webHook.WebHookName, webHook.PropertyID, webHook.WebHookID)) == true |
Use a different name or code, or edit the existing record. |
Request not found |
Server: SettingsService / getVPNClientToken; Server: SettingsService / testVPNClientToken | The server refused the request and sent this text back to the screen. Condition: slimCDAuthenticationModelRequestDTO == null |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
Something wrong, Please try again. |
Server: ListViewSettingsService / ListViewSettingsUpdate; Server: SettingsService / GetLocationIdByAccountId; Server: SettingsService / GetReaderIdsByLocationIdAndAccountId and 3 more | The database call returned a failure code; the real cause is in the server exception log. Condition: ColumnID <= 0 |
Try again. If it repeats, give support the screen, time and what you were saving; they can read the exception log. |
Unable to process request at payment gateway |
Server: SettingsService / GetFailedResponse; Server: SettingsService / GetFailedResponseIgnoreJson | The server refused the request and sent this text back to the screen. Condition: (no enclosing condition: the failure path of the method) |
Correct the data named in the message and retry; if the cause is unclear contact support. |
Unauthorized: ClientID might be invalid |
Server: SettingsService | The server refused the request and sent this text back to the screen. Condition: (no enclosing condition: the failure path of the method) |
Ask an administrator to check the IP White List and your login session; sign in again. |
VPN password not found |
Server: SettingsService / getVPNClientToken; Server: SettingsService / testVPNClientToken | The server refused the request and sent this text back to the screen. Condition: string.IsNullOrEmpty(slimCDAuthenticationModelRequestDTO.vpn_password) |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
VPN url not found |
Server: SettingsService / testVPNClientToken | The server refused the request and sent this text back to the screen. Condition: string.IsNullOrEmpty(slimCDAuthenticationModelRequestDTO.device_driver_url) |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |
VPN username not found |
Server: SettingsService / getVPNClientToken; Server: SettingsService / testVPNClientToken | The server refused the request and sent this text back to the screen. Condition: string.IsNullOrEmpty(slimCDAuthenticationModelRequestDTO.vpn_username) |
Refresh the screen; the record may have been deleted or belongs to another property. Re-select it and retry. |